A Systematic Review of Futures Studies in the Banking Industry with an Emphasis on the Role of Artificial Intelligence

سهرابی, روح اله

doi:10.22034/efp.2026.741266

A Systematic Review of Futures Studies in the Banking Industry with an Emphasis on the Role of Artificial Intelligence

نوع مقاله : مقاله پژوهشی

نویسنده

روح اله سهرابی

دانشیار گروه مدیریت، دانشکده اقتصاد و علوم اجتماعی، دانشگاه بوعلی سینا، همدان، ایران

10.22034/efp.2026.741266

چکیده

The banking industry is one of the most crucial industries in any country, undertaking the financing of both micro and macro projects. The management approach within this industry has evolved, and new methodologies are being adopted. Furthermore, banks' perspective toward their customers has undergone significant transformation. Evidently, any form of strategic planning, roadmap formulation for the future of the banking industry, and even the development of operational plans for banking units necessitates a thorough and precise understanding of the banking industry. Not only senior bank executives but also lower-level experts—such as software developers in IT departments or those drafting various guidelines in credit and financial domains—cannot adequately anticipate the bank's long-term needs or advance their programs with a future-oriented perspective without a clear understanding of the industry's future landscape and the corresponding roadmap of banks. For this reason, futures studies, as an interdisciplinary field that analyzes trends, anticipates changes, and presents plausible future scenarios, has become an indispensable tool for dynamic industries, including banking. Given the pressing need to understand the future of the banking industry, this study conducts a systematic review of the existing literature on futures studies in the banking sector, with a particular focus on the role of artificial intelligence.

چکیده تصویری